At LC Imitation, we strive to ensure your complete satisfaction with every purchase. In the event that you receive a damaged product, we offer a straightforward refund and return process to address your concerns promptly.
Return Eligibility:
- Returns are applicable only for products that are received in a damaged condition.
- To be eligible for a return, the damaged product must be reported within 2 days of receipt.
Return Procedure:
- Notify Us: If you receive a damaged product, please notify us immediately by contacting our customer support team at 7291965067 or emailing us at collectionslakshya07@gmail.com.
- Provide Details: When reporting the damaged product, please provide your order number, a brief description of the damage, and clear photographic evidence.
- Opening Video Requirement: To streamline the return process, we require customers to provide an opening video of the package via WhatsApp to our designated number.
- Unboxing Video for Refund: In addition to the opening video, customers must also provide an unboxing video of the damaged product to initiate the refund process.
Refund Process:
- Once we receive and verify the opening and unboxing videos, along with the necessary documentation of the damaged product, we will initiate the refund process.
- Refunds will be processed via the original payment method used for the purchase.
- Please allow up to 15 business days for the refund to reflect in your account, depending on your bank or payment processor.
Contact Us: For any inquiries or assistance regarding our refund and return policy, please don’t hesitate to reach out to our customer support team at 7291965067 or email us at collectionslakshya07@gmail.com. We are here to help resolve any issues and ensure your shopping experience with LC Imitation is nothing short of exceptional.
Thank you for choosing LC Imitation. We appreciate your trust in our products and services.
